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Return Policy

Customer satisfaction is our #1 priority here at Bulk Apothecary.

If you are unsatisfied in any way with your purchase, please return any unused items within 30 days for a full product refund. 


ALL HAND SANITIZER, MASK, GLOVE, FACE SHIELD AND OTHER PPE SALES ARE FINAL.  ALL CLEARANCE AND OVERSTOCK SALES ARE FINAL.  At this time we CAN NOT provide any refunds on these purchases. Please only order what you need!  


To access our Online Return Portal, and make returns from home click the link below.


                                     Online Return Portal


All returns must include a copy of the Returned Goods Authorization and an invoice in order to expedite the refund process.   

Please send to: 

Bulk Apothecary

ATTN: Returns Department

115 Lena Dr

Aurora, OH 44202


Returns after 30 days will be issued a store credit. No returns will be accepted after 90 days.

If there is a problem with your order, please be sure to contact us immediately.  Any order disputes must be reported within 30 days to receive a refund or replacement

Clearance items are final sale only and do not apply to this return policy.

Refunds will be issued for the full purchase price minus shipping.

We do not accept Returns for Hazardous Materials, like Sodium Hydroxide (Lye) or Potassium Hydroxide.

Large orders, drums, pallets and special orders may be subject to a 25% restocking fee.

Please note unless defective there will be no returns accepted on custom printed labels.


Updated 2020